Terms and Conditions

We make best efforts to replicate the work in our promotional material but our work is always evolving and making a beautiful piece is foremost in our thinking.

TERMS OF BUSINESS:

We hope you are happy with our work but…

We reserve the right to change designs and colour options as the limits of materials and other production issues dictate.

Whilst we make best efforts to maintain the quality and specifications of the glass we show and use in our promotional materials our work is always evolving. Our pieces will vary from day to day and maker to maker and we embrace this variance.

Small bubbles and makers marks are an inherent part of our processes and designs. All work will be considered “first quality” if we feel it is a reasonable comparison to its specification. If it has been signed it has passed inspection.

We do our best to ensure the work arrives with customers as they would expect but we must be notified of delivery shortages or breakages within 14 days of delivery with proof of the problem.

Delivery times are agreed in good faith but we accept no liability for late delivery.

Order information

Thank you for considering placing an order. There is no minimum order for regular trade items. We hope we are easy to work with and can help build your order.

UK Market.

Orders placed by emailing Richard at glass@teignvalleyglass.com

Call us on 01626 835358 to talk in person.

All orders will be confirmed by email.

Your first three trade orders and all bespoke orders are taken on a proforma basis with payment cleared before delivery.

Credit terms can be offered end of month thereafter.

Late payments charged at 1.5% per month for payments received later than agreed payment date.

BACs payments. Sterling account.

Town Mills Craft Centre ltd.

HSBC, 250 High Street, Exeter, EX4 3PZ

Sort Code 40-20-30

Account number: 92362120

IBAN: GB85HBUK40203092362120

BIC:HBUKGB4104F

Cheques can be sent to our UK address.

Teign Valley Glass

Pottery road

Bovey Tracey

Devon TQ13 9DS

Delivery charges.

England, Wales and Industrial Scotland: Minimum Order £100. Surcharge of £10

on orders below minimum order value Carriage charge of £10 on orders below £150.

Carriage paid on orders over £150.

Scottish Highlands: Minimum order £100. Carriage charge of £15 on orders

between £100 and £300. Carriage paid on orders over £300

Channel Islands, Isle of Man, Isles of Scilly, Scottish Islands: Minimum order £100.

Carriage charge of £25 on orders between £100 and £400. Carriage paid on orders over £400.

Northern Ireland and Southern Ireland: Carriage quoted on receipt of order.

Proprietor: Town Mills Craft Centre Ltd.

Reg. In England No. 1063371. VAT No: GB 320 7485 71

US Market

Orders placed at trade shows or by emailing Richard at glass@teignvalleyglass.com

We ship to the US every 4 weeks. Shipping is by sea and usually takes 5 weeks. Customs inspections can cause unavoidable delays and we apologise for these in advance.

First order payable by credit card. Standard terms for subsequent orders are Net 30 days.

All orders will be confirmed by email.

All prices are F.O.B New Jersey.

Shipping is calculated at 10% or order value. This includes all international taxes and duty.

Shipping for express orders are quoted as per order request.

Delivery dates are agreed in good faith. Orders cannot be cancelled for late delivery.

All goods are to be inspected and claims to be made within 14 days from receipt of goods.

Late payments charged at 1.5% per month for payments received later than agreed payment date.

Cheques may be sent to or UK address or to

House of Marbles,

PO Box 5814,

Hillsborough,

New Jersey 08844

Cheques made payable to Teign Valley Glass

Please allow a minimum of 8 weeks for delivery.